Refund policy
Last updated: October 26, 2026
We want you to love your silk. If you are not completely satisfied, you may request a return within 30 days of the date your order was delivered.
1. Eligibility
To be eligible for a refund, the item must be:
- Unused and unwashed, in the same condition you received it
- In its original packaging, with tags attached
- Free of makeup, skincare products, odors, stains, pet hair, or damage
For hygiene reasons, pillowcases and sleep masks that have been used or washed cannot be returned unless they are defective (see Section 4).
2. How to Start a Return
Please do not send items back without contacting us first. Returns sent without authorization, or to the wrong address, cannot be accepted.
- Email join.ourproject.usa@gmail.com with your order number and the reason for your return.
- Our team will reply within 1–2 business days with your return authorization and the return address.
- Ship the item within 14 days of receiving your authorization. We recommend a tracked shipping service, as we cannot be responsible for returns lost in transit.
3. Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility and are non-refundable. We do not charge restocking fees.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged or defective (for example, torn seams, a broken zipper, pulled threads, or color flaws), or is not what you ordered, contact us within 30 days of delivery with your order number and photos of the issue. We will send a replacement or issue a full refund, including any shipping costs, at no cost to you. In some cases we may not require you to return the item.
Normal wear, snags, or damage caused by washing or care that does not follow the care instructions are not considered defects.
5. Refunds
Once your return is received and inspected, we will email you to confirm whether it was approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit. Original shipping charges are non-refundable, except for damaged, defective, or incorrect items.
6. Exchanges
The fastest way to get a different size or color is to return your unused item for a refund and place a new order.
7. Order Cancellations
You may cancel your order for a full refund at any time before it ships by emailing join.ourproject.usa@gmail.com. Once an order has shipped, it can no longer be cancelled, but it may be returned under this policy.
8. Non-Returnable Items
Gift cards and items marked "Final Sale" at the time of purchase cannot be returned unless they arrive damaged or defective.
9. Holiday Gifts
Orders placed between November 1 and December 24 may be returned until January 31 of the following year, subject to the conditions above.
10. Contact
Questions about returns? Email join.ourproject.usa@gmail.com and we'll be happy to help.
This policy does not limit any rights you may have under applicable consumer protection laws.