Shipping policy

Last updated: October 26, 2026

1. Where We Ship

We currently ship to addresses within the United States, including APO/FPO addresses. All prices are in U.S. dollars, and any applicable duties and import fees are included in the price you pay at checkout — you will never be asked to pay extra on delivery.

2. Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 12:00 PM Central Time, or on weekends and holidays, begin processing the next business day. During peak periods such as Black Friday, Cyber Monday, and the holiday season, processing may take up to 5 business days.

3. Delivery Time

Our products ship from partner fulfillment warehouses, so items in a multi-item order may arrive in separate packages. Delivery times are estimates provided by our carriers and are not guaranteed.

4. Holiday Shipping

To receive your order before December 25, we recommend ordering by December 8 with Standard Shipping, or by December 14 with Express Shipping. We will post any updated cutoff dates on our website during the holiday season.

5. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

6. Shipping Delays

If we are unable to ship your order within the time stated above, we will notify you by email, give you a revised shipping date, and offer you the option to cancel your order for a full and prompt refund. If you do not cancel, we will continue to process your order. If we cannot ship within the revised time, we will notify you again, and will cancel and refund your order if you do not agree to the further delay.

7. Incorrect Addresses

Please double-check your shipping address at checkout. If you notice an error, email join.ourproject.usa@gmail.com as soon as possible; we can update the address only before the order ships. We are not responsible for orders delivered to an incorrect address provided by the customer. Packages returned to us as undeliverable may be reshipped at the customer's cost or refunded minus original shipping.

8. Lost, Stolen, or Damaged Packages

If your tracking shows "delivered" but you cannot find your package, please check with neighbors and your local carrier, and contact us within 7 days of the delivery date. We will open an investigation with the carrier and, where appropriate, send a replacement or issue a refund. If your package arrives damaged, please follow the steps in our Refund & Return Policy.

If your package has not arrived within 30 days of shipment, please contact us and we will send a replacement or a full refund.

9. Contact

Questions about shipping? Email join.ourproject.usa@gmail.com.